FAQs
FAQs
FAQs
Answers to some of the most frequently asked questions
We grouped questions by topic for easier discoveribility
General FAQ
General questions about our software
How is QIVIR different from other call tracking platforms?
QIVIR is purpose-built with multi-location intelligence at its core.
It goes beyond basic call tracking—geo-routing calls by area code, ZIP code, and state, remembering language preferences, dynamically translating prompts, and automatically generating multilingual call flows. Every scan or call is tied to a clean, centralized campaign dashboard.
No spreadsheets. No clunky workarounds. Just smart, seamless automation.
Can I track both QR codes and phone calls in one campaign?
Yes, QIVIR supports unique QR codes and phone numbers for every campaign.
Both types of interactions are tracked under the same campaign and appear in a unified dashboard—giving you a complete view of what’s driving engagement.
Do I need a developer to set up my QIVIR dashboard?
Nope - QIVIR is fully self-serve.
You can purchase phone numbers, generate QR codes, build call flows, define territories, and launch campaigns—all without writing a single line of code.
Is QIVIR GDPR/CCPA compliant?
We are actively working toward full compliance with data privacy regulations such as GDPR and CCPA.
In the meantime, we follow industry best practices across all aspects of our platform to ensure your data is handled responsibly and securely.
Do you store customer call recordings?
Only if you choose to enable call recording.
When enabled, recordings are securely stored and can be easily accessed or deleted anytime from your dashboard.
Where is QIVIR hosted?
QIVIR is hosted on secure, cloud-based infrastructures with industry-standard uptime, redundancy, and data protection policies.
Can I see campaign performance and ROI?
Absolutely. QIVIR tracks every call and QR scan with detailed performance analytics, segmented by campaign, location, and media source.
It also integrates seamlessly with Google Analytics 4 (GA4) for enhanced attribution. Need deeper insights? You can export the raw data anytime for custom analysis.
Who is QIVIR best for?
QIVIR is designed for organizations that need smart, scalable call tracking and routing across multiple locations, including:
Franchise brands – supporting both franchisors and franchisees
Multi-location service businesses – such as home services, medspas, auto repair shops, and retail chains
Marketing agencies – managing regional campaigns or co-op advertising budgets
Territory-based organizations – that need to route customers to the correct location based on predefined geographic areas
Businesses using print media – like mailers, inserts, or leave-behinds, looking to track ROI with precision
How does zip or territory-based routing work?
QIVIR provides flexible options for both the Route-to-Agent and Business Locator features.
You can define territories using area codes, zip codes, or states, and assign them to the appropriate locations. Alternatively, you can use direct zip code matching based on a location’s address, or opt for spatial matching, which uses latitude, longitude, and the caller’s search radius to find the nearest location.
What languages does the call flow support?
QIVIR uses AI-powered text-to-speech with support for multiple languages, including English, Spanish, and French Canadian - with more on the way.
It also remembers each caller’s preferred language automatically, making future interactions even smoother.
What is QIVIR, exactly?
QIVIR is an advanced call tracking and routing platform tailored for franchises and multi-location businesses.
It seamlessly integrates phone and QR code attribution with multilingual call flows and territory-based routing - all without the need for custom development work. Plus, it offers unique features you won’t easily find elsewhere.
Can I control who sees what within my account?
Currently, all roles have visibility into platform data, but each role is restricted in terms of the actions it can take and the changes it can make. Access controls are based on role-specific permissions to ensure secure and appropriate use.
How is QIVIR different from other call tracking platforms?
QIVIR is purpose-built with multi-location intelligence at its core.
It goes beyond basic call tracking—geo-routing calls by area code, ZIP code, and state, remembering language preferences, dynamically translating prompts, and automatically generating multilingual call flows. Every scan or call is tied to a clean, centralized campaign dashboard.
No spreadsheets. No clunky workarounds. Just smart, seamless automation.
Can I track both QR codes and phone calls in one campaign?
Yes, QIVIR supports unique QR codes and phone numbers for every campaign.
Both types of interactions are tracked under the same campaign and appear in a unified dashboard—giving you a complete view of what’s driving engagement.
Do I need a developer to set up my QIVIR dashboard?
Nope - QIVIR is fully self-serve.
You can purchase phone numbers, generate QR codes, build call flows, define territories, and launch campaigns—all without writing a single line of code.
Is QIVIR GDPR/CCPA compliant?
We are actively working toward full compliance with data privacy regulations such as GDPR and CCPA.
In the meantime, we follow industry best practices across all aspects of our platform to ensure your data is handled responsibly and securely.
Do you store customer call recordings?
Only if you choose to enable call recording.
When enabled, recordings are securely stored and can be easily accessed or deleted anytime from your dashboard.
Where is QIVIR hosted?
QIVIR is hosted on secure, cloud-based infrastructures with industry-standard uptime, redundancy, and data protection policies.
Can I see campaign performance and ROI?
Absolutely. QIVIR tracks every call and QR scan with detailed performance analytics, segmented by campaign, location, and media source.
It also integrates seamlessly with Google Analytics 4 (GA4) for enhanced attribution. Need deeper insights? You can export the raw data anytime for custom analysis.
Who is QIVIR best for?
QIVIR is designed for organizations that need smart, scalable call tracking and routing across multiple locations, including:
Franchise brands – supporting both franchisors and franchisees
Multi-location service businesses – such as home services, medspas, auto repair shops, and retail chains
Marketing agencies – managing regional campaigns or co-op advertising budgets
Territory-based organizations – that need to route customers to the correct location based on predefined geographic areas
Businesses using print media – like mailers, inserts, or leave-behinds, looking to track ROI with precision
How does zip or territory-based routing work?
QIVIR provides flexible options for both the Route-to-Agent and Business Locator features.
You can define territories using area codes, zip codes, or states, and assign them to the appropriate locations. Alternatively, you can use direct zip code matching based on a location’s address, or opt for spatial matching, which uses latitude, longitude, and the caller’s search radius to find the nearest location.
What languages does the call flow support?
QIVIR uses AI-powered text-to-speech with support for multiple languages, including English, Spanish, and French Canadian - with more on the way.
It also remembers each caller’s preferred language automatically, making future interactions even smoother.
What is QIVIR, exactly?
QIVIR is an advanced call tracking and routing platform tailored for franchises and multi-location businesses.
It seamlessly integrates phone and QR code attribution with multilingual call flows and territory-based routing - all without the need for custom development work. Plus, it offers unique features you won’t easily find elsewhere.
Can I control who sees what within my account?
Currently, all roles have visibility into platform data, but each role is restricted in terms of the actions it can take and the changes it can make. Access controls are based on role-specific permissions to ensure secure and appropriate use.
How is QIVIR different from other call tracking platforms?
QIVIR is purpose-built with multi-location intelligence at its core.
It goes beyond basic call tracking—geo-routing calls by area code, ZIP code, and state, remembering language preferences, dynamically translating prompts, and automatically generating multilingual call flows. Every scan or call is tied to a clean, centralized campaign dashboard.
No spreadsheets. No clunky workarounds. Just smart, seamless automation.
Can I track both QR codes and phone calls in one campaign?
Yes, QIVIR supports unique QR codes and phone numbers for every campaign.
Both types of interactions are tracked under the same campaign and appear in a unified dashboard—giving you a complete view of what’s driving engagement.
Do I need a developer to set up my QIVIR dashboard?
Nope - QIVIR is fully self-serve.
You can purchase phone numbers, generate QR codes, build call flows, define territories, and launch campaigns—all without writing a single line of code.
Is QIVIR GDPR/CCPA compliant?
We are actively working toward full compliance with data privacy regulations such as GDPR and CCPA.
In the meantime, we follow industry best practices across all aspects of our platform to ensure your data is handled responsibly and securely.
Do you store customer call recordings?
Only if you choose to enable call recording.
When enabled, recordings are securely stored and can be easily accessed or deleted anytime from your dashboard.
Where is QIVIR hosted?
QIVIR is hosted on secure, cloud-based infrastructures with industry-standard uptime, redundancy, and data protection policies.
Can I see campaign performance and ROI?
Absolutely. QIVIR tracks every call and QR scan with detailed performance analytics, segmented by campaign, location, and media source.
It also integrates seamlessly with Google Analytics 4 (GA4) for enhanced attribution. Need deeper insights? You can export the raw data anytime for custom analysis.
Who is QIVIR best for?
QIVIR is designed for organizations that need smart, scalable call tracking and routing across multiple locations, including:
Franchise brands – supporting both franchisors and franchisees
Multi-location service businesses – such as home services, medspas, auto repair shops, and retail chains
Marketing agencies – managing regional campaigns or co-op advertising budgets
Territory-based organizations – that need to route customers to the correct location based on predefined geographic areas
Businesses using print media – like mailers, inserts, or leave-behinds, looking to track ROI with precision
How does zip or territory-based routing work?
QIVIR provides flexible options for both the Route-to-Agent and Business Locator features.
You can define territories using area codes, zip codes, or states, and assign them to the appropriate locations. Alternatively, you can use direct zip code matching based on a location’s address, or opt for spatial matching, which uses latitude, longitude, and the caller’s search radius to find the nearest location.
What languages does the call flow support?
QIVIR uses AI-powered text-to-speech with support for multiple languages, including English, Spanish, and French Canadian - with more on the way.
It also remembers each caller’s preferred language automatically, making future interactions even smoother.
What is QIVIR, exactly?
QIVIR is an advanced call tracking and routing platform tailored for franchises and multi-location businesses.
It seamlessly integrates phone and QR code attribution with multilingual call flows and territory-based routing - all without the need for custom development work. Plus, it offers unique features you won’t easily find elsewhere.
Can I control who sees what within my account?
Currently, all roles have visibility into platform data, but each role is restricted in terms of the actions it can take and the changes it can make. Access controls are based on role-specific permissions to ensure secure and appropriate use.
Pricing questions
Pricing-related questions our customers ask the most
Is onboarding included?
We’re excited to support your success with QIVIR!
As part of our limited-time promotion, we’re offering a complimentary onboarding session after your first paid invoice to help you hit the ground running. This session is designed to accelerate your setup with expert guidance on call routing, campaign configuration, and call flow design.
Here’s what’s included based on your plan:
Explorer Plan: One 30-minute session
Growth Plan: One 45-minute session
Professional Plan: One 60-minute session
Enterprise Unlimited Plan: Up to three 60-minute sessions
Need more time? Additional 60-minute sessions are available for just $75 each upon request.
Can agencies manage multiple clients under one account?
QIVIR accounts are optimized for managing a single brand, with features like asset organization, reporting, invoicing, and location management tailored to support multiple locations under one brand.
If you're a marketing agency looking to use QIVIR for multiple clients across different brands, please reach out to our support team - we’re happy to help you find the best setup for your needs.
How much does QIVIR cost?
Our pricing plans are designed to be flexible, adapting to your specific needs based on the number of locations, phone numbers, QR codes, campaigns, expected call volume, and feature usage.
For full details, visit our pricing page to explore our transparent, tier-based structure. Please note that overage charges may apply if your usage exceeds the resources included in your selected plan.
Do you offer monthly or annual billing?
At this time, we offer monthly billing only, as it provides our customers with the greatest flexibility. However, we do plan to introduce annual billing options in the future for those who prefer a longer-term commitment.
What if I only need it for a few locations or a short-term campaign?
No worries - QIVIR is a great fit for seasonal campaigns and pilot programs. You can start with an affordable plan and scale up as your needs grow, based on usage limits, features, and resources. If you no longer need the service, you’re free to cancel at any time.
To keep things flexible, you can switch your subscription plan once per billing cycle to ensure you're always on the best plan for your current needs.
Is onboarding included?
We’re excited to support your success with QIVIR!
As part of our limited-time promotion, we’re offering a complimentary onboarding session after your first paid invoice to help you hit the ground running. This session is designed to accelerate your setup with expert guidance on call routing, campaign configuration, and call flow design.
Here’s what’s included based on your plan:
Explorer Plan: One 30-minute session
Growth Plan: One 45-minute session
Professional Plan: One 60-minute session
Enterprise Unlimited Plan: Up to three 60-minute sessions
Need more time? Additional 60-minute sessions are available for just $75 each upon request.
Can agencies manage multiple clients under one account?
QIVIR accounts are optimized for managing a single brand, with features like asset organization, reporting, invoicing, and location management tailored to support multiple locations under one brand.
If you're a marketing agency looking to use QIVIR for multiple clients across different brands, please reach out to our support team - we’re happy to help you find the best setup for your needs.
How much does QIVIR cost?
Our pricing plans are designed to be flexible, adapting to your specific needs based on the number of locations, phone numbers, QR codes, campaigns, expected call volume, and feature usage.
For full details, visit our pricing page to explore our transparent, tier-based structure. Please note that overage charges may apply if your usage exceeds the resources included in your selected plan.
Do you offer monthly or annual billing?
At this time, we offer monthly billing only, as it provides our customers with the greatest flexibility. However, we do plan to introduce annual billing options in the future for those who prefer a longer-term commitment.
What if I only need it for a few locations or a short-term campaign?
No worries - QIVIR is a great fit for seasonal campaigns and pilot programs. You can start with an affordable plan and scale up as your needs grow, based on usage limits, features, and resources. If you no longer need the service, you’re free to cancel at any time.
To keep things flexible, you can switch your subscription plan once per billing cycle to ensure you're always on the best plan for your current needs.
Is onboarding included?
We’re excited to support your success with QIVIR!
As part of our limited-time promotion, we’re offering a complimentary onboarding session after your first paid invoice to help you hit the ground running. This session is designed to accelerate your setup with expert guidance on call routing, campaign configuration, and call flow design.
Here’s what’s included based on your plan:
Explorer Plan: One 30-minute session
Growth Plan: One 45-minute session
Professional Plan: One 60-minute session
Enterprise Unlimited Plan: Up to three 60-minute sessions
Need more time? Additional 60-minute sessions are available for just $75 each upon request.
Can agencies manage multiple clients under one account?
QIVIR accounts are optimized for managing a single brand, with features like asset organization, reporting, invoicing, and location management tailored to support multiple locations under one brand.
If you're a marketing agency looking to use QIVIR for multiple clients across different brands, please reach out to our support team - we’re happy to help you find the best setup for your needs.
How much does QIVIR cost?
Our pricing plans are designed to be flexible, adapting to your specific needs based on the number of locations, phone numbers, QR codes, campaigns, expected call volume, and feature usage.
For full details, visit our pricing page to explore our transparent, tier-based structure. Please note that overage charges may apply if your usage exceeds the resources included in your selected plan.
Do you offer monthly or annual billing?
At this time, we offer monthly billing only, as it provides our customers with the greatest flexibility. However, we do plan to introduce annual billing options in the future for those who prefer a longer-term commitment.
What if I only need it for a few locations or a short-term campaign?
No worries - QIVIR is a great fit for seasonal campaigns and pilot programs. You can start with an affordable plan and scale up as your needs grow, based on usage limits, features, and resources. If you no longer need the service, you’re free to cancel at any time.
To keep things flexible, you can switch your subscription plan once per billing cycle to ensure you're always on the best plan for your current needs.
Security questions
Security-related questions our customers ask the most
What measures does QIVIR take to ensure data encryption?
QIVIR uses industry-leading encryption to keep your data safe.
We protect data in transit with SSL/TLS protocols and secure data at rest using AES-256 encryption, ensuring your information remains private and inaccessible to unauthorized parties. Whether your data is being transmitted or stored, it’s safeguarded with top-tier security standards.
How does QIVIR comply with data protection regulations?
QIVIR is actively working toward full compliance with major international data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.
We continuously update our policies and procedures to align with evolving legal requirements, ensuring that user data is handled with transparency, care, and accountability.
Can I control who has access to my data within QIVIR?
Yes, QIVIR offers granular access controls to keep your data secure and well-managed.
Permissions are role-based, ensuring that team members only have access to the data and tools relevant to their responsibilities. This helps maintain data integrity and minimizes the risk of unauthorized changes.
Is my call and campaign data secure?
Yes, QIVIR is built with security at its core.
We implement best practices at every layer of the platform, including encryption for data in transit (SSL/TLS) and data at rest (AES-256). Our use of modern security protocols ensures your information is always protected.
What measures does QIVIR take to ensure data encryption?
QIVIR uses industry-leading encryption to keep your data safe.
We protect data in transit with SSL/TLS protocols and secure data at rest using AES-256 encryption, ensuring your information remains private and inaccessible to unauthorized parties. Whether your data is being transmitted or stored, it’s safeguarded with top-tier security standards.
How does QIVIR comply with data protection regulations?
QIVIR is actively working toward full compliance with major international data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.
We continuously update our policies and procedures to align with evolving legal requirements, ensuring that user data is handled with transparency, care, and accountability.
Can I control who has access to my data within QIVIR?
Yes, QIVIR offers granular access controls to keep your data secure and well-managed.
Permissions are role-based, ensuring that team members only have access to the data and tools relevant to their responsibilities. This helps maintain data integrity and minimizes the risk of unauthorized changes.
Is my call and campaign data secure?
Yes, QIVIR is built with security at its core.
We implement best practices at every layer of the platform, including encryption for data in transit (SSL/TLS) and data at rest (AES-256). Our use of modern security protocols ensures your information is always protected.
What measures does QIVIR take to ensure data encryption?
QIVIR uses industry-leading encryption to keep your data safe.
We protect data in transit with SSL/TLS protocols and secure data at rest using AES-256 encryption, ensuring your information remains private and inaccessible to unauthorized parties. Whether your data is being transmitted or stored, it’s safeguarded with top-tier security standards.
How does QIVIR comply with data protection regulations?
QIVIR is actively working toward full compliance with major international data protection regulations, including the General Data Protection Regulation (GDPR) in Europe and the California Consumer Privacy Act (CCPA) in the United States.
We continuously update our policies and procedures to align with evolving legal requirements, ensuring that user data is handled with transparency, care, and accountability.
Can I control who has access to my data within QIVIR?
Yes, QIVIR offers granular access controls to keep your data secure and well-managed.
Permissions are role-based, ensuring that team members only have access to the data and tools relevant to their responsibilities. This helps maintain data integrity and minimizes the risk of unauthorized changes.
Is my call and campaign data secure?
Yes, QIVIR is built with security at its core.
We implement best practices at every layer of the platform, including encryption for data in transit (SSL/TLS) and data at rest (AES-256). Our use of modern security protocols ensures your information is always protected.
Built for Marketers. Loved by Franchise Teams.
Whether you’re launching a new campaign, optimizing call flows, or proving ROI to your team, QIVIR gives you the tools to do it faster, smarter, and without needing IT. Ready to see it in action?
Built for Marketers. Loved by Franchise Teams.
Whether you’re launching a new campaign, optimizing call flows, or proving ROI to your team, QIVIR gives you the tools to do it faster, smarter, and without needing IT. Ready to see it in action?
Built for Marketers. Loved by Franchise Teams.
Whether you’re launching a new campaign, optimizing call flows, or proving ROI to your team, QIVIR gives you the tools to do it faster, smarter, and without needing IT. Ready to see it in action?