Feature: IVR
Smarter Phone Menus Without the Complexity
Traditional IVR systems are rigid, difficult to update, and often require technical support just to make simple changes. QIVIR gives you a modern IVR that’s flexible, easy to manage, and designed for real-world marketing and operations teams.
Create call flows, route callers intelligently, and update menus instantly, all from a simple interface.
Multi-Lingual & Automatic Translations
Deliver voice prompts in multiple languages without recording separate scripts or hiring voice talent. QIVIR’s text-to-speech engine allows you to type your prompts and instantly generate clear voice menus that automatically support multiple languages.
Call Routing & Forwarding
Direct callers to the right person, department, or location based on their selections. QIVIR makes it easy to route calls across teams and locations while maintaining a consistent experience for every customer interaction.
Schedules & Dynamic Menus
Adjust your IVR menus automatically based on business hours, holidays, or special events. Create dynamic menus that change depending on the time of day so callers always hear the most relevant options.
Informational Messages
Provide important information before routing callers to a person. Share store hours, promotions, announcements, or other key details so customers can quickly get the information they need without waiting on hold.
Voicemail
Capture messages when teams are unavailable. QIVIR allows you to route callers to voicemail when lines are busy or outside of business hours, ensuring no opportunity or customer inquiry is missed.
46%
of consumers won't buy if their calls go unanswered
10-15x
more likely for phone calls to convert vs web leads
82%
of marketers agree that inbound call data may reveal blind spots
Eric Niemiec
Founder of QIVIR