Feature: Call Routing & IVR
Smarter IVR Phone Menus—Without the Complexity
Traditional IVR systems are rigid, difficult to update, and often require technical support for simple changes. QIVIR replaces legacy IVR software with a modern, flexible IVR platform designed for real‑world marketing and operations teams.
Create and manage IVR call flows, route callers intelligently, and update phone menus instantly—all from a simple, no‑code interface.
Multi-Lingual & Automatic Translations
Deliver multilingual IVR voice prompts without recording multiple scripts or hiring voice talent. QIVIR’s generative AI text‑to‑speech engine lets you write prompts once in English and instantly generate natural‑sounding phone menus that automatically support multiple languages.
Call Routing & Forwarding
Route callers to the right person, department, or location using intelligent IVR call routing based on caller selections. QIVIR makes it easy to manage call routing across teams and locations while delivering a consistent, professional experience for every customer interaction.
Schedules & Dynamic Menus
Automatically adjust IVR phone menus based on business hours, holidays, or special events. QIVIR supports schedule‑based IVR and dynamic call menus that change by time of day—so callers always hear the most relevant options and messages.
Informational Messages
Share important information with callers before routing them to a live person using informational IVR prompts. QIVIR lets you play announcements for store hours, promotions, service updates, or product details—helping customers get answers quickly without waiting on hold.
Voicemail
Capture voicemail messages and manage missed calls automatically when teams are unavailable. QIVIR routes callers to voicemail based on schedules, busy lines, or after‑hours rules—ensuring no customer inquiry or sales opportunity is missed.
Access full call details to listen to, download, or delete voicemail messages directly from your dashboard.
46%
of consumers won't buy if their calls go unanswered
10-15x
more likely for phone calls to convert vs web leads
82%
of marketers agree that inbound call data may reveal blind spots
"When our call routing provider unexpectedly shut down, we were forced to search for alternatives—and quickly found that existing options were either too complex or too expensive. That experience led us to build QIVIR: a platform designed so marketing teams can manage call tracking, call routing, QR code tracking and campaign reporting on their own, without relying on IT or developer support."
Eric Niemiec
Founder of QIVIR